Timi Slot Privacy Policy – How We Protect Your Data

1. Who We Are

This Privacy Policy applies to timi slot, the online gaming and sports betting platform accessible at timislot.onl. When this policy refers to "timi slot", "we", "us" or "the platform", it means the operator of the timi slot website and Android app.

We are the data controller for all personal information collected through the platform. This means we determine the purposes for which your data is collected and the way it is processed. If you have any questions about this policy or how your data is handled, you can reach us at [email protected].

2. Data We Collect

The personal information we hold falls into the following categories:

2.1 Account Registration Data

• Full name as it appears on your CNIC or other identity document.
• Date of birth (used for age verification — players must be 18 or older).
• Mobile phone number.
• Email address.
• Username and encrypted password.

2.2 Identity Verification Data (KYC)

• CNIC number and a copy of the document where requested.
• Proof of payment method (e.g. screenshot of your JazzCash or Easypaisa account showing your name).
• Any additional documents requested during an account review.

2.3 Financial and Transaction Data

• PKR deposit amounts, dates and payment method references.
• Withdrawal amounts, dates and payment method details.
• Bonus claims, wagering activity and balance history.
• Payment method type (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet).

2.4 Gameplay and Activity Data

• Games played, bet amounts, session duration and outcome history.
• Sports bets placed, markets selected and settlement results.
• Bonus activation, wagering progress and promotional participation.

2.5 Technical and Device Data

• IP address and approximate location derived from IP.
• Device type, operating system and browser or app version.
• Session timestamps and login history.
• Cookies and session identifiers (see Section 9).

2.6 Communications Data

• Live chat transcripts and email correspondence with support.
• Feedback, complaints and account queries submitted to the team.

3. How We Collect Your Data

We collect data through the following means:

• Direct registration: When you create an account and fill in your profile details.
• Deposits and withdrawals: When you use JazzCash, Easypaisa, Raast or any other supported payment method.
• Platform activity: Automatically as you browse, play games and place bets.
• Support interactions: When you contact us via live chat or email.
• KYC verification: When documents are submitted in response to a verification request.
• Cookies and local storage: When you access the site or app (see Section 9).

4. How We Use Your Data

Your data is used for the following purposes. We have laid these out clearly so there are no surprises:

We do not use your data for profiling, automated decision-making that significantly affects your account, or any purpose not listed above without first updating this policy and notifying you.

5. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Most processing is necessary to operate your account, process transactions and deliver the services you signed up for.
• Legitimate interests: Fraud prevention, security monitoring and platform improvement are carried out as legitimate operational interests, provided they do not override your rights.
• Consent: Marketing communications are sent only when you have opted in. You can withdraw consent at any time from your notification settings.
• Legal obligation: Certain data is retained for compliance purposes including identity verification records and transaction logs.

6. Sharing Your Data

Timi slot does not sell your personal information. We share data only in the following limited circumstances:

6.1 Payment Processors

When you make a deposit or request a withdrawal, the necessary transaction data is passed to the relevant payment processor — such as JazzCash, Easypaisa, Raast or your bank. These processors handle your PKR transfer and are bound by their own data protection obligations. Timi slot does not store your full card or wallet credentials on its own servers.

6.2 Game and Software Providers

Third-party game studios whose titles are available on timi slot may receive limited session data (such as a player identifier and bet amounts) for the purpose of running the game and settling results. These providers do not receive your name, contact details or payment information.

6.3 Identity Verification Services

Where automated KYC verification is used, your submitted documents and identity data may be passed to a third-party verification service. This service is used solely to confirm your identity and age and is contractually prohibited from using your data for any other purpose.

6.4 Legal and Compliance Requirements

We may disclose personal data if required to do so by a competent authority, court order or other legal process. In such cases, we will disclose only the minimum information required and, where permitted, will notify you that a disclosure has been made.

7. Payments and PKR Transaction Data

Given that timi slot processes real-money transactions in PKR, we take payment data security seriously. Here is how your financial information is handled:

• Deposit and withdrawal requests are processed through encrypted connections at all times.
• Your JazzCash or Easypaisa mobile number is stored only in hashed or tokenised form after initial verification — we do not hold your full wallet credentials in readable format.
• Bank account details provided for withdrawals are stored securely and accessible only to the finance team processing your request.
• Transaction records are retained for a minimum period for operational and compliance purposes and then deleted or anonymised in line with our retention schedule.
• If you believe an unauthorised transaction has occurred on your timi slot account, contact live chat immediately. We will freeze account activity and investigate promptly.

8. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a period after closure as required for compliance and dispute resolution purposes. The general retention periods are as follows:

• Account and registration data: Held for the lifetime of the account plus five years after closure.
• Transaction records: Retained for five years from the date of each transaction.
• KYC documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support correspondence: Retained for two years from the date of the interaction.
• Gameplay and session logs: Retained for two years for fraud detection and responsible gaming purposes, then anonymised.
• Marketing consent records: Retained for the period during which you are subscribed, plus one year after opt-out.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to your identity. You may request early deletion of certain data — see Section 11 for your rights.

9. Cookies and Tracking

Timi slot uses cookies and similar technologies to keep the platform functional and personalised. Here is a breakdown of what is used and why:

9.1 Essential Cookies

These are required for the platform to work correctly. They manage your login session, keep you authenticated between pages and maintain your language and currency preferences. You cannot opt out of essential cookies while using the platform.

9.2 Functional Cookies

These remember your in-platform preferences such as your last game category, preferred deposit method and notification settings. They improve your experience but are not strictly required. You can disable these from your browser settings, though some platform features may not work as expected if you do.

9.3 Analytics Cookies

We use anonymised analytics data to understand how the platform is used — which sections are visited most, where players encounter issues and how the app performs on different devices. This data is aggregated and cannot be used to identify you individually.

9.4 What We Do Not Use

Timi slot does not use third-party advertising cookies, social media trackers or any technology designed to track your activity across other websites. Your browsing behaviour outside of timislot.onl is not collected or used.

10. Security Measures

Protecting your account and personal data is a core operational responsibility at timi slot. The following measures are in place:

• TLS encryption: All data in transit between your device and our servers is encrypted using current TLS standards.
• Password hashing: Passwords are never stored in plain text. They are processed through a one-way hashing function so even internal staff cannot read them.
• Access controls: Access to personal data is restricted to staff members who need it to perform their role. All access is logged and audited regularly.
• Fraud monitoring: Account activity is monitored automatically for patterns consistent with unauthorised access, bonus abuse or suspicious transactions.
• Two-factor login (where enabled): Additional verification can be enabled from your account settings to add a second layer of protection to your login.

Despite these measures, no system connected to the internet can guarantee absolute security. If a security incident affects your data, we will notify you promptly and take immediate steps to contain and investigate the issue.

On your side, you can help protect your account by using a strong, unique password, not sharing your login details with anyone, and logging out of the platform when using a shared or public device.

11. Your Rights Over Your Data

You have the following rights in relation to the personal data timi slot holds about you. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. We will respond within 30 days.

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete information on your account.
• Right to erasure: Request deletion of your personal data. Note that certain records — such as transaction history and KYC documents — must be retained for the periods described in Section 8 and cannot be deleted early.
• Right to restrict processing: Ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: Request a machine-readable export of your account and transaction data.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting anything else on your account.
• Right to object: Object to processing carried out on the basis of legitimate interests where you feel it impacts your rights.

12. Under-18 Policy

Timi slot is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires a date of birth and age verification may be requested at any time. If we become aware that an account has been created by or on behalf of a person under 18, the account will be immediately closed, any funds returned and all associated data deleted as quickly as our retention obligations permit.

If you believe a minor has created an account on timi slot, please contact our support team immediately at [email protected]. We treat reports of this nature as urgent and will investigate without delay.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new features or updated practices. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For significant changes — such as a new category of data being collected or a new sharing arrangement — we will provide advance notice via on-site notification or email to your registered address before the change takes effect. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms.

We encourage you to review this page periodically, particularly after receiving a change notification, so you are always clear on how your data is being handled.

14. Contact and Data Queries

For any questions, concerns or requests related to this Privacy Policy or the personal data timi slot holds about you, please get in touch through the following channels:

• Live Chat: Available 24/7 from the platform or the timi slot Android app. This is the fastest route for urgent account or security queries.
• Email: [email protected] — for data access requests, deletion requests and formal privacy complaints. Please include your account username and a clear description of your request. We aim to respond within 30 days.

If you submit a formal privacy complaint and are not satisfied with our response, you may escalate the matter through the appropriate consumer or data protection channels available in your jurisdiction.

For responsible gaming concerns, self-exclusion requests or account closure, the support team is available around the clock and treats all such requests as a priority. Visit our Responsible Gaming page for more information on the tools available to you.